1. Verify the Integration Completion:
Navigate to the integration status page by clicking on Workspace name-> Integrations down in the left corner menu
Ensure the status shows as "Complete". The duration for completion may vary based on the platform and the volume of initial data being synced.
2. Test With a Temporary Score:
Create a new score to view the user events. This acts as a verification step, and you can delete the score afterward if not needed.
3. Choose the Right Object:
During the score creation, select the object that contains user events.
If unsure about which object to select:
Consult the person in charge of data integrations in your team.
Alternatively, set up scores for all displayed objects. Once set up, identify which of these objects contain the user events.
4. Filter by Recent Events:
Apply the "Most recent events" condition. This will display all events that have been synced and are ready for use in Breyta's modules.
🔌 Troubleshooting Tips:
Greyed Out "Most Recent Events": If this condition is not selectable, it could be due to:
Incorrect Object Selection: You might have chosen the wrong object. If events are located in a different object but you want them in your primary score, consider using the "Summarised condition".
Syncing Delays: Even if the status page indicates completion, there could be a delay or issue with the data sync. It's advisable to contact Breyta's support in such cases. They can assist if there's a potential mismatch in your data setup preventing events from being displayed.
